Terms and Conditions of Product Sales and Services
Product Availability
Products are available while stocks last, with regard to supplier availability. As soon as stock is unavailable, or an item has become discontinued, we will withdraw the product from being listed on our website.
Custom made products take time. Our carefully selected suppliers ensure the best possible job and quality standards so there may be a wait depending on the time of year. Custom made storage and some timber furniture may take up to 12 weeks. Upholstered furniture may take between 6-8 weeks. Custom made window coverings may take 4-6 weeks.
Contact us to discuss individual items.
Colours on the Website
Empire Red Interiors has made every effort to ensure all colours displayed are as close to the item's actual colour as possible. The accuracy of the colours featured on our website depends on the viewer's monitor and settings. Due to this, Empire Red Interiors cannot guarantee colour representation will be 100% accurate. Please contact us to discuss colour ranges or variations. Empire Red Interiors is happy to send out colour swatches to ensure your satisfaction. Custom made orders we require a 50% deposit and balance prior to delivery. Contact us for a quote.
Ordering and Exchanges
You should ensure that your order is accurate and exactly what you want. Empire Red Interiors does not refund if you change your mind. In certain instances, however, we can issue a credit note to the value of the item returned. Freight charges associated with returning the item will be your responsibility. Empire Red Interiors reserves the right to charge re-delivery fees if you are not able to receive the goods as initially arranged.
Occasionally some goods can be faulty. If you receive your item and it is damaged you must email us within 24hours of receiving your goods. Faulty goods must be returned to us within 10 days of receipt at the address stated on your invoice. You must pay the freight on the item's return (to us), while Empire Red Interiors will pay the freight on the delivery of the replacement item (back to you).
The product returned must be new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition.
However, custom made goods cannot be refunded or exchanged.
GST
Empire Red Interiors purchases include a charge of 10% GST on the retail price is included in the retail and online prices for products displayed on our online site at any time.
Currency
All prices are shown in Australian dollars.
Prices
Empire Red Interiors always seeks to list products with the most competitive prices. Empire Red reserves the right to change prices for products displayed on our online site at any time. If you are interested in furnishing a whole house or apartment we can work out a special package price for you.
Warranty
All product warranties are as per our suppliers warranty policy as applicable for the item purchased. Please note that some items you purchase may have a back to base warranty meaning you must cover the cost in freighting the item back to the supplier for repair or replacement.
Third Party Websites
Links to our favourite websites on www.empireredinteriors.com.au are provided solely as a convenience for you. If you use these links you leave our site. We are not responsible for any of these sites, their content or usage of your personal information.
Information We May Collect
For statistical purposes we may collect information on our website activity (such as pages viewed, the most popular session times). Empire Red will only use this information to evaluate our web site performance and to improve the content and information we display to you.
Design Services
Empire Red Interiors requires the clients acceptance and signature of the proposal estimation prior to commencing any design work. We require a 20% deposit prior to commencing the design work.
This document is not a contract but purely an estimation to give the client a guide of the estimated design fees. If the scope of work changes in anyway there may be additional cost incurred. Empire Red will discuss this with the client.
The client allows Empire Red Interiors flexibility in the selection of all materials and furnishings, utilising there skills, knowledge and experience to acquire goods within the specified budget.
The Empire Red Experience
We pride ourselves on a total look and feel for your home.
Empire Red will only consult and design schemes using Empire Red Interiors own suppliers and workrooms for new furniture, re upholstery work and soft furnishings. If we cannot source from our existing base of suppliers to satisfy the clients needs then we may choose to source from a new supplier or recommend items from another retail store.
Occasionally we do recommend retro furniture and furnishings however, the client will need to purchase this directly and Empire Red Interiors will only charge for sourcing time.
The client needs to be available during business hours to accept furniture deliveries or have furnishings installed. Only by arrangement with Empire Red Interiors operate outside these hours.
If the requirements change to any significant degree then there will need to be further negotiation of the agreed time frames and there may be additional costs incurred.
Customer Satisfaction
At Empire Red we passionate about giving you the best possible service and pride ourselves on our clients loving what we do for them. We love to hear good news and not so good news. So, at any point you are not happy with Empire Red Interiors let us know.